Customer Assistance: Shipping & Delivery

Click a link below for information about shipping and delivery.

Shipping Options

Designer.shoebuy.com offers the following shipping options:

Option Price
UPS Ground FREE
UPS 3 Day Select 15.00
UPS 2nd Day Air 20.00
UPS Next Day Air 25.00

For more information on the time it will take until you receive your order, click here.

For information on international shipping options, see below.

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Shipping Restrictions

Designer.shoebuy.com does not currently ship to all geographical locations and address types. Below are some general guidelines

  • Designer.shoebuy.com does ship to P.O. Boxes and military APO/FPO addresses. When entering your shipping information during checkout, click the checkbox where indicated to indicate that the address you entered is a P.O. Box, APO or FPO address.
  • Designer.shoebuy.com does ship to a growing list of international addresses. To view the list of countries available for international shipping, click here.

We continue to expand the geographical locations and address types for which we offer shipping service, so please check back often if we are not currently servicing your destination.

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International Shipping

To accommodate international purchases, Shoebuy.com Designer offers several solutions:

  1. Shoebuy.com Designer is now shipping via UPS Worldwide Saver® to select international destinations. For a list of countries Shoebuy.com Designer ships to, click here. Please check back frequently if your country is not listed, as we continue to expand our list of destination countries. For shipments to these countries, simply select the appropriate destination country during the checkout process. For detailed information on Shoebuy.com Designer's policies and procedures for international shipping, click here.
  2. You may purchase from an international address and ship to a U.S. destination.

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Delivery Times

Allow 3-10 business days for receipt within the United States when you order with free UPS Standard Ground Service.

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-5 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from our warehouse(s) to your shipping address.

To learn how to track your order, click here.

International orders are shipped via UPS Worldwide Saver® service. Delivery time to international destinations is typically 3-14 days after order confirmation. Please note that delays which are beyond our control can occur in customs. A tracking number will be emailed to you upon shipment to allow you to monitor the progress of your shipment.

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Order Tracking

If you provide a valid email address when you order, you will receive two kinds of emails:

  1. Almost immediately after you place an order, you will receive an email with the subject "designer.shoebuy.com Order Confirmation". This email confirms your order was received and is being processed.

  2. When your order ships, you will receive an email with the subject "designer.shoebuy.com Order Shipment Confirmation" that contains your shipment tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you.

Once you receive an Order Shipment Confirmation email for an item, you may track its shipment in any of the following four ways:

  1. Click the link provided in the "Order Shipment Confirmation" email.

  2. Visit the UPS Online Tracking web page. Copy and paste the tracking number from the "Order Shipment Confirmation" email into the UPS Tracking form.

    For international orders, click here to visit the UPS Worldwide Saver® web page.

  3. If you are a registered designer.shoebuy.com member and logged in to make your purchase, then click here to access your account. When prompted, enter your email address and password. Once logged in, select "View Order History." For any item listed as "Shipped", click the "[Track]" link to view progress of the shipment.

  4. Whether or not you are a registered designer.shoebuy.com member, if you have your order confirmation number handy you can click here, enter your order confirmation number and check the status of your order.

If your order appears late, you should consider the following:

  • Delivery occurs only on business days, Mondays through Fridays.

  • There are certain holidays that carriers do not pickup or deliver.

  • It may take 24 hours before tracking information appears on the UPS website.

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